Customer Service

Service Visit

  • On a monthly basis, your Technical Representative compares current water conditions to established control limits.
  • “Out of standard” results are identified, and adjustments are made.
  • Reports and graphs are presented.
  • When needed, a DVWT Representative revisits the site to confirm that program adjustments are successful.

Service Manager Review

  • There is a second tier review of additional service reports and historical trending.
  • Action plans are developed between the DVWT Service Group and the customer.
  • Corrective action plans are tracked to completion.